Effective date: [06/06.2025}
Plain-English summary (not a substitute for the full policy): We collect only what we need to quote, deliver, bill, and support your orders with California Cement. We don’t sell personal information for money. We may use limited data for analytics and advertising; you can opt out of that. You can access, correct, or delete your info, and you can opt out of marketing texts at any time by replying STOP.
1) Who we are
California Cement ("Company," "we," "us," "our") provides cement and related products and services. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our websites and portals (the Site), interact with our SMS program, request quotes, place orders, or communicate with us (together, the Services).
If you have questions, contact us at [[email protected]], [[email protected]], or by mail at:
California Cement — Attn: Privacy [Company Address]
2) Information we collect
We collect information in three ways: (a) directly from you, (b) automatically from your device, and (c) from third parties (e.g., trade partners, logistics providers).
A. Information you provide
Identifiers: name, email, phone, billing/shipping addresses, account login.
Commercial information: quotes, orders, delivery windows, jobsite details.
Payment details: last 4 digits, transaction tokens (we do not store full card numbers if using a third‑party processor).
Communications: emails, texts, survey responses, support calls/chats.
Jobsite media (optional): photos or notes you upload for access or quality.
Professional/B2B info: company, role, license/tax exemption certificates.
B. Information collected automatically
Device & usage data: IP address, browser type, OS, referring pages, pages viewed, time on site, and similar logs.
Cookie/SDK data: unique IDs for session management, analytics, fraud prevention, and (if enabled) advertising.
Approximate location: derived from IP for fraud/security and regional pricing.
C. Information from third parties
Fulfillment/Logistics: carriers and dispatch systems (delivery status, ETA).
Payment processors: payment confirmations, refunds, and chargebacks.
Marketing/Lead partners: opt‑in records, campaign performance.
3) How we use your information
Provide Services: quotes, order processing, production, delivery, returns.
Account & support: authentication, troubleshooting, service notices.
Safety & compliance: identity verification, fraud prevention, legal requests.
Improve & personalize: Site performance, product quality, training.
Marketing (with consent/opt‑out): email/SMS promotions, surveys, events.
Analytics & advertising: measure Site usage and (if enabled) show relevant ads.
SMS program: By opting in, you agree to receive texts about orders, delivery updates, and promotions. Message frequency varies; message & data rates may apply. Reply STOP to cancel, HELP for help. Consent is not a condition of purchase. Carriers are not liable for delayed or undelivered messages.
4) Legal bases (EU/UK visitors)
Where GDPR/UK GDPR applies, we rely on: (a) Contract (to provide Services), (b) Legitimate interests (security, improvement), (c) Consent (cookies/marketing), and (d) Legal obligation.
5) How we disclose information
We share personal information with:
Service providers/Processors: hosting, payment processing, logistics/dispatch, customer support, communications, analytics.
Business partners: with your direction (e.g., will‑call yards, contractors).
Legal/compliance: to comply with law, enforce terms, or protect rights.
Corporate transactions: in a merger, acquisition, or asset sale (with safeguards).
We do not sell personal information for money. We may "share" identifiers and internet activity with advertising partners for cross‑context behavioral advertising as defined by the California Consumer Privacy Act (CCPA/CPRA). You can opt out—see Your privacy choices below.
6) Cookies, analytics, and ads
We use:
Strictly necessary cookies: security, load balancing, session management.
Functional cookies: remember preferences and improve features.
Analytics: measure traffic and performance.
Advertising (optional): show relevant ads and measure campaigns.
Your controls: You can manage cookies in your browser and (where available) through our cookie banner. We honor Global Privacy Control (GPC) signals for opt‑out of sale/share where required.
Do Not Track: We currently do not respond to DNT signals.
7) Data retention
We keep personal information only as long as necessary for the purposes in this Policy, including to meet legal, tax, and safety obligations, resolve disputes, and enforce agreements. Typical retention periods: (a) order and invoice records — up to 7 years; (b) account/support records — up to 5 years after last activity; (c) marketing preferences — until you opt out or the account is inactive for 24 months; (d) job applications — up to 3 years (or as required by law).
8) Security
We implement administrative, technical, and physical safeguards designed to protect personal information (access controls, encryption in transit, logging, and training). No system is perfectly secure; please use unique, strong passwords and notify us immediately of any suspected compromise.
9) Your privacy rights & choices
Your rights depend on where you live. Subject to verification and exceptions, you may request to:
Know/Access: the categories and specific pieces of personal information we collected about you.
Delete: personal information we collected from you.
Correct: inaccurate personal information.
Opt out of sale/share: of personal information for cross‑context behavioral advertising.
Limit use of Sensitive PI: where applicable.
Portability: receive certain data in a portable format.
Appeal: if we deny your request (CO/CT/VA and similar state laws).
We will not discriminate against you for exercising your rights.
How to submit a request
Email [[email protected]] or mail us (see Who we are). Please include your name, contact info, and (if relevant) order number or jobsite address. We will verify your identity (e.g., email/phone confirmation or reasonable documentation). You may use an authorized agent; we may request proof of authorization. We aim to respond within 45 days (CCPA) and may extend where permitted.
Opting out of cookies/ads
Use the cookie banner (where available), adjust browser settings, or enable GPC. For email marketing, use the unsubscribe link. For SMS, reply STOP.
10) Children’s privacy
Our Services are not directed to children under 13 (or the minimum age required by local law). We do not knowingly collect children’s personal information. If you believe a child provided us data, contact us to delete it.
11) International data transfers
If you access the Services outside the United States, your information may be transferred to and processed in the U.S. and other countries, which may have different data protection laws. We implement appropriate safeguards where required (e.g., Standard Contractual Clauses for EEA/UK transfers).
12) Job applicants & contractors
For recruiting and contractor onboarding, we may collect identifiers, contact info, resumes/CVs, qualifications, background check results (where permitted), and tax/work authorization. We use this data to evaluate candidacy, manage interviews, comply with law, and onboard. Separate notices or contracts may apply.
13) State‑specific disclosures (U.S.)
California (CCPA/CPRA): We provide the rights listed above. We do not sell personal information for money. We may share limited identifiers and internet activity with ad partners for cross‑context behavioral advertising; you can opt out via our cookie controls or by sending a request. You may designate an authorized agent. "Sensitive PI" (e.g., driver’s license or precise location) is not required for consumer purchases, and we do not use it for additional purposes without notice.
Colorado/Connecticut/Virginia/Utah: You have rights to access, delete, correct (varies by state), and opt out of targeted advertising. You may appeal any decision by emailing [[email protected]] with subject “Privacy Appeal”.
Nevada: We do not sell covered information as defined by Nevada law, but you may submit an opt‑out request at [[email protected]].
Upon request, we can provide a table of the categories of personal information collected, purposes, and disclosures in the last 12 months, as required by the CCPA/CPRA.
14) Third‑party links & services
The Services may link to third‑party sites or integrate features (e.g., maps, payment processors). Their practices are governed by their own privacy policies.
15) Changes to this Policy
We may update this Privacy Policy from time to time. If we make material changes, we’ll post the new Policy with a new effective date and, where required, notify you. Your continued use of the Services after the effective date means you accept the updated Policy.
16) Contact us
Questions or requests? Contact California Cement:
Email: [[email protected]] or [[email protected]]
Mail: California Cement — Attn: Privacy, [Company Address]